Looking for more information about Professor? Take a look at our frequently asked questions:

  1. How to purchase Professor products online?

    SIGN UP MEMBER ACCOUNT
    1st: Create your member account by entering your mobile number.
    2nd: 4 digits verification code will be sent via SMS, Fill in the verification Code and click next.
    3rd: Set a password with 6-20 letters and numbers, then you are ready to shop!

    HOW TO PURCHASE?
    1st : Browsing by Category
    2nd: Choose your items, select the correct Size and Quantity, and Add to Cart.
    3rd: Completing order , select Cart, check your cart items and select Next.
    4th: Choose your payment method and shipping method and select Next.
    5th: Fill in your shipping information, Credit Card/Online Banking/eWallet details and Email.
    6th: Order details will be sent to your emails, your purchase is complete. Your parcel will be delivered to the specify address.

  2. I have signed up for professoruniforms.com.my but I cannot log in with my password. What should I do?
    Reminder: Do not insert your country code (+60) while entering your mobile number.

    Try again by entering your mobile number and password.
    If you are still unable to log in,
    1st: Select Forgot Password, enter your mobile number and click Next.
    2nd: 4 digits verification code will be sent via SMS, Fill in the verification Code and select next.
    3rd: You may view your password by selecting the eye icon or you can set a new password with 6-20 letters and numbers, then you are ready to shop!

  3. I have a user account with professoruniforms.com.my but I forgot my password, what should I do?
    1st: Select Forgot Password, enter your mobile number and click Next.
    2nd: 4 digits verification code will be sent via SMS, Fill in the verification Code and select next.
    3rd: You may view your password by selecting the eye icon or you can set a new password with 6-20 letters and numbers, then you are ready to shop!
  4. I have a user account with professoruniforms.com.my, how do I change my personal info and shipping address?
    You can always change your shipping information such as Full Name, Mobile Number and Address when you wish to complete your order.
  5. Can I checkout as a guest or without creating an account?
    No. You have to checkout your items through your account. Please sign up your Professor Account.
    1st: Create your member account by entering your mobile number.
    2nd: 4 digits verification code will be sent via SMS, Fill in the verification Code and click next.
    3rd: Set a password with 6-20 letters and numbers, then you are ready to checkout your’ items!
  6. How can I get updated about Professor’s latest news and promotions?
    You are welcomed to subscribe to our newsletter. Alternatively, you can follow us on Facebook and Instagram for all the latest updates.
  7. Why do I have Mobile88.com in my credit card transaction records rather than professoruniforms.com.my?
    Our payment gateway partner, ipay88 (owned by Mobile88.com Sdn Bhd) collects payment on behalf of Professor. Their name is shown on your credit card records as our payment representative.
  8. How do I know if my payment has gone through?
    When you submit your payment details, the iPay88 payment service will request authorisation from your Card Issuer and carry out any fraud screening checks on professoruniforms.com.my. Depending on the outcome of the authorisation request, you will see either a successful or a failed message on screen which will confirm the result of your transaction.
    A successful payment will also be confirmed by email. This email will include the details of your purchase and your Transaction ID, which is a unique reference for your payment, and should be quoted on any correspondence with bymeskincare.com. It will be sent by iPay88 to the email address you have provided when entering your payment details.
    If you received more than one email and you have only made one purchase, please contact wecare@professoruniforms.com.my and inform us that you have placed multiple orders by mistake. We will arrange a refund if necessary.
  9. Why was my payment declined?
    This could be for many different reasons; however, iPay88 is not informed of the exact reason why the transaction has been declined. Reasons, why your payment was declined, may include:

    • Some of the card/personal details entered does not match the information held by your Card Issuer
    • You do not have enough cleared funds on your card to cover the amount of the purchase
    • Your card has been reported as lost/stolen and been cancelled by your Card Issuer
    • Your card has or is due to expire and has been replaced by your Card Issuer
    • Your card has recently been replaced by your Card Issuer but not yet activated
    • Your card cannot be used to pay for goods/services in a Cardholder-Not-Present environment (online/over the internet)
    • There may be a problem with your Card Issuer’s authorisation system
    • You haven’t activated 3-D Secure (Verified by Visa and MasterCard Secure Code) of your card

    If you are sure that one of the reasons above does not apply to your payment attempt, we recommend that you try again. However, should the problem persist, please contact your Card Issuer or bank to find out further information.

    If this means you are unable to pay by Online Banking through iPay88, please email us at wecare@professoruniforms.com.my.

  10. I already made the payment, but there is no history in my account?
    Please email us immediately with your transaction number to wecare@professoruniforms.com.my
  11. I don’t have online banking. Can I transfer using ATM?
    No, we do not offer orders or payment made via ATM bank transfers at the moment.
  12. Do you ship internationally?
    We are sorry, this service is not available at the moment.
  13. Can I order through a phone call?
    Ordering through calls and SMS is not available at the moment. This is to avoid confusion as we have to record every order so that in case something happens, we can track back your order.
  14. What if I received wrong/damaged/faulty items?
    Please refer to our Exchange Policy.
  15. I’ve changed my mind; the products do not suit me. Can I return/exchange?
    We cannot offer return and exchange due to change of mind. Please refer to our Exchange Policy for further information.
  16. What is your posting time?
    Please refer to our Shipping Policy.
  17. Can you expedite my order?
    We’re very sorry because at the moment we do not offer express shipping. Orders are processed in sequence. We will ship those who ordered before you until it is your turn.
  18. I was not available at the address I provided when the delivery personnel arrived.
    A tracking number will be given once your order is shipped. If the recipient is not available during the delivery, we advise her/him to pick up their item at the nearest branch. NO REFUND or EXCHANGE is allowed if you missed the delivery after three delivery attempts. Please note that the cost to re-deliver again will be borne by the buyer, should the parcel is returned to us.
    We don’t provide refunds if you change your mind and/or do not wish the parcel re-delivered to you.
  19. My parcel did not arrive. I want a refund.
    Unfortunately, we don’t provide refunds in the case of missing and/or undelivered parcels. However, we will assist you in solving this with our logistics partner.